Terms and conditions
Terms and Conditions for Delivered Food
These are the terms and conditions of service between Slater & Reeves and the client.
Slater & reeves reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.
‘The client’ – Company/ person/ organisation that Slater & Reeves is to provide catering services to
‘The company’ – RS Events Ltd trading as Slater & Reeves
‘Deliveries’ – Orders without waiting staff
Loss and Damages
The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.
The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.
All prices quoted are exclusive of VAT which will be applied at the relevant rate.
BACS Payments should be made to:
RS Events Ltd
Sort code: 090129
Account number: 19169017
Please send remittance advice to email@example.com
Queries from an invoice must be received in writing within 5 days of receipt.
In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect for us to fully investigate the matter.
Confirmation and Quotes
The Client must confirm all orders and amendments via their account in the comments section and an acknowledgment email will be sent asap.
All menus confirmed when ordering is subject to availability.
Catering Event quotes are valid for 2 months.
All collections of platters and lids etc are made the following working day or within reason as soon after is possible or the next time that another order is delivered.
Clients need to ensure all items are ready for collection at a central point.
Any missing platters, lids, delivery bags, freezer/chiller blocks and any other service equipment missing or lost will be charged for.
If a driver is required to return to collect missing items a £10 charge would apply.
Any collections after 5pm will incur a £30 charge.
Any cancellation made by the client must be notified to the company in writing and then contacting the office on 03309000330 so that production if not commenced can be halted.
Cold food orders must be cancelled within 24 hours one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
The company requires full pre-payment from any new client and/or client with no credit facilities, we accept all major credit cards.
Clients with a credit facility are required to pay 30 days from the date of the invoice.
A 50% deposit is required for orders over £2000.
Slater & Reeves will notify the Client of the deposit required and the date(s) of payment.